Shipping & handling
All packages are posted via Australia Post - Standard Parcel Delivery service. Postage times are reliant on Australia Post and are out of our control once they are shipped. Larger orders will receive a tracking number.
Express post can be requested at the your expense. Get in touch if you are suffering a severe case of perch palm and need your baits urgently.
Packaging and handling times are 1 - 2 business days.
For local pick up, enter the code 'LOCALPICKUP" at check out to avoid shipping costs. Orders must be picked up within 7 days.
Return & Refund Policy
If you are not entirely satisfied with your purchase, we're here to help. We do not offer returns or refunds for change of mind. We do however for items that are faulty.
If you are having difficulties rigging your lures, get in touch and we will be happy to advise you.
Contact us via email within 7 days of receiving the item to let us know you wish to return it.
You have 14 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item needs to include the receipt or proof of purchase.
Due to the nature of our products we cannot offer replacements, they are hand made, in limited runs. You will be offered a refund minus your postage costs if your return is approved.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original payment method.
You will receive the credit according to your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions regarding returning your item to us, contact us.
PROTECTING YOUR PERSONAL INFORMATION
We recognise the importance of protecting the privacy of information collected about visitors to our web site, in particular information that is capable of identifying you ("personal information"). Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone.
Personal information about visitors is collected only when knowingly and voluntarily submitted. For example, we may need to collect such information to provide you with further services or to answer or forward any requests or enquiries. It is our intention that this policy will protect your personal information from being dealt with in any way that is inconsistent with applicable privacy laws in Australia.
USE OF INFORMATION
Apart from where you have consented or disclosure is necessary to achieve the purpose for which it was submitted, personal information may be disclosed in special situations where we have reason to believe that doing so is necessary to identify, contact or bring legal action against anyone damaging, injuring, or interfering (intentionally or unintentionally) with our rights or property, users, or anyone else who could be harmed by such activities. Also, we may disclose personal information when we believe in good faith that the law requires disclosure. We may engage third parties to provide you with goods or services on our behalf. In that circumstance, we may disclose your personal information to those third parties in order to meet your request for goods or services.
We strive to ensure the security, integrity and privacy of personal information submitted to our sites, and we review and update our security measures in light of current technologies. Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure. However, we will endeavour to take all reasonable steps to protect the personal information you may transmit to us or from our online products and services. Once we do receive your transmission, we will also make our best efforts to ensure its security on our systems. In addition, our employees and contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us. However, we will not be held responsible for events arising from unauthorised access to your personal information.
We and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) together to report how our ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to visits to our site.
ACCESS TO INFORMATION
We will endeavour to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up to date. If, at any time, you discover that information held about you is incorrect, you may contact us to have the information corrected. In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us.
LINKS TO OTHER SITES
We provide links to businesses outside of our web sites, as well as to third party web sites. These linked sites are not under our control, and we cannot accept responsibility for the conduct of companies linked to our website. Before disclosing your personal information on any other website, we advise you to examine the terms and conditions of using that Web site and its privacy statement.
Further Privacy Information: For more information about privacy issues in Australia and protecting your privacy, visit the Australian Federal Privacy Commissioner's web site.http://www.privacy.gov.au/ We welcome your comments and feedback.